TABLE OF CONTENTS
Declaration ................................................................................................... i
Approval. ..................................................................................................... .ii
Dedication ................................................................................................... .iii
Acknowledgment ............................................................................................ .iv
Table of contents .............................................................................................. v
List of tables .................................................................................................. vii
List of figures ................................................................................................. viii
Abstract. ...................................................................................................... .ix
CHAPTER ONE
1.0 Introduction ............................................................................................... 1
1.1 Background ................................................................................................ 1
1.2 Problem Statement.. ..................................................................................... 5
1.3 Purpose of the study .......................................................................................... 6
1.4 Objectives of the study ................................................................................... 6
1.5 Research questions ....................................................................................... 6
1.6 Scope of study ................................................................................................. 6
1. 7 Significance of the study ..................................................................................... 6
CHAPTER TWO: LITERATURE REVIEW
2.0 Introduction ............................................................................................. 7
2.1 Theoretical Framework .................................................................................. 7
2.2 Conceptual Framework ................................................................................... 9
2.3 Related Literature ....................................................................................... 10
2.3 .1 Forms of Communication .......................................................................... 1 0
2.3 .2 Barriers to effective communication .............................................................. 11
2.3.3 Ways to effective Communication ............................................................... . 11
CHAPTER THREE: METHODOLOGY
3. 0 Introduction ............................................................................................... 19
3.1 Research Design . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ......................... 19
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3 .2 Area and population of the study ..................................................................... 19
3.3 Sample Selection and Size ............................................................................. 19
3.4 Data Collection Methods .............................................................................. 20
3 .4 .1 Data instructions ..................................................................................... 20
3. 5 Analysis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ........................ 20
CHAPTER FOUR: ANALYSIS AND FINDINGS
4.0 Introduction .............................................................................................. 21
4.1 Demographic characteristics of respondents ......................................................... 21
4.2 Communication model.. ................................................................................. 22
4.3 The communication process ............................................................................ 22
4.4 Analysis and findings of quetsionnaires ............................................................... 27
CHAPTER FIVE: CONCLUSION AND RECOJ.VIMENDATIONS
5.1 Conclusion ............................................................................................... 32
5.2 Recommendations ....................................................................................... 33
REFERENCES ............................................................................................... 34
APPENDICES
QUESTIONNAIRES: ....................................................................................... 35
INTERVIEW GUIDE ................................................................................................. .38
ABSTRACT The aim of this research dissertation is to identify the role of communication on employee performance. Communication is major player for work to be completed. The general objective of this dissertation is to examine the common barriers of communication. The area of study is James Finlay Company, and sample size used is 50 respondents. Data is collected by physically visiting the company, text books, questionnaires and interview guide. Data is analyzed through quantitative analysis. Findings from the research show that there are various barriers that hinder communication to be canied out. Semantics, filtering and status differences. Applications and implications are that the company should hold regular meetings with employees, have proper timing and simplifying language. Furthermore the government should promote communication in all institutions.
